Technical Problem Troubleshooting Report Template

Problem Report¶

Summary¶

A brief one-line summary of the problem.

Background¶

A description of the system, environment, or software that the problem is related to. Include relevant details such as software versions, hardware specifications, and configuration settings.

Problem Description¶

A detailed description of the problem, including any error messages or warning messages that appear on the screen, the frequency of occurrence, and any other relevant details.

Troubleshooting Steps¶

A detailed list of the steps taken to troubleshoot the problem, including any tools or resources used.

1. Step 1
2. Step 2
3. Step 3

Findings¶

A summary of the findings from the troubleshooting process, including any tests performed, error messages encountered, and other relevant information.

Solution¶

A summary of the solution to the problem, including any steps taken to implement the solution and any additional information or considerations relevant to the solution.

Results¶

A summary of the results after implementing the solution, including any tests performed to confirm that the problem has been resolved.

Lessons Learned¶

A reflection on any lessons learned from this troubleshooting experience, including any changes that could be made to prevent similar problems from occurring in the future and any best practices or tips that may be useful in similar situations.

Additional Information¶

Include any additional information that may be useful in diagnosing and resolving the issue, such as relevant system information, network topology, configuration settings, and any other relevant details.

Follow-Up Actions¶

A list of any follow-up actions required, such as further testing or monitoring to ensure that the problem does not recur.